Last Updated: [06-10-2023]
- Refund Eligibility
At Advantek Medical Surgical Equipment and Instruments Trading Co L L C (“Advantek”), we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund under the following conditions:
- You must request a refund within 7 days from the date of purchase.
- The product must be in its original, unopened packaging and in a resaleable condition.
- Proof of purchase, such as a receipt or order confirmation, is required.
- Refunds are issued for the product’s purchase price only; shipping fees are non-refundable.
- Refund Process
To initiate a refund request, please follow these steps:
- Contact our customer service team at firstname.lastname@example.org or (+971) 55 710 0339 to request a refund and provide the necessary information.
- After receiving confirmation from our customer service team, securely package the product, including all accessories and documentation, and ship it to the address provided.
- Once we receive and inspect the returned product, we will process your refund within 7 business days.
- Refund Options
We offer two refund options:
- Original Payment Method: If you paid for your order using a credit card or other electronic payment method, the refund will be credited back to the same account.
- Store Credit: If you prefer, we can issue a store credit that you can use towards future purchases on our website.
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